Online Catalogue | Voice recording products | Frequently Asked Questions
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Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, i.e. someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see Regulation of Investigatory Powers Act
No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording
No. as long as the recording or monitoring is done for one of the purposes listed below. The only obligation on businesses is to inform their own employees. If businesses want to record for any other purpose, such as market research, they will have to obtain your consent. to provide evidence of a business transaction to ensure that a business complies with regulatory procedures to see that quality standards or targets are being met in the interests of national security to prevent or detect crime to investigate the unauthorised use of a telecom system to secure the effective operation of the telecom system.
to provide evidence of a business transaction to ensure that a business complies with regulatory procedures to see that quality standards or targets are being met in the interests of national security to prevent or detect crime to investigate the unauthorised use of a telecom system to secure the effective operation of the telecom system.
Under RIPA, Regulation of Investigatory Powers Act. It is a tort to record or monitor a communication unlawfully. This means that if you think you have suffered from unlawful interception of your phone calls or e-mails you have the right to seek redress by taking civil action against the offender in the courts
If a call recording is made, this is normally enough to prevent a dispute from proceeding to court. We reasonably see this as follows When 2 parties get into a dispute it tends to be because they believe the other party is being deliberately difficult. This can happen if they had a telephone conversation, but both believe they agreed on something different. By listening to the conversation it is normally obvious that either person A was right and person B was mistaken, or that person B was right and person A was mistaken. Or that they did not communicate properly at all. Normally then by listening to the call either alone or with the other party the situation can be diffused and agreement reached. This is a major advantage of call recordings that can save heading to the courts
Regulation of Investigatory Powers Act Act 2000 ("RIPA")Lawful Business Practice Regulations Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 ("LBP Regulations") Data Protection Act 1998 Telecommunications (Data Protection and Privacy) Regulations 1999 Human Rights Act 1998
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